Troubleshooting  |  Cloud VPN  |  Google Cloud (2022)

This troubleshooting guide can help you monitor and solve common issues withCloud VPN.

To interpret status messages and IKE cipher references, see theReference section.

To find logging and monitoring information, seeView logs and metrics.

To find definitions for terminology used on this page, seeCloud VPN key terms.

Error messages

To check error messages, follow these steps:

  1. In the Google Cloud console, go to the VPN page.

    Go to VPN

  2. If you see a status icon, hover over it to see the errormessage.

Often, the error message can help you pinpoint the issue. If not, checkyour logs for more information. You can find detailed status informationin the Google Cloud console on the Tunnel details page.

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VPN logs

Cloud VPN logs are stored in Cloud Logging.Logging is automatic, so you do not need to enable it.

For information about viewing logs for the peer gateway side of yourconnection, see your product documentation.

Often, the gateways are configured correctly, but there's a problem inthe peer network between the hosts and the gateway, or there is a problemwith the network between the peer gateway and the Cloud VPNgateway.

To check the logs, follow these steps:

  1. In the Google Cloud console, go to the Logs Explorer page.

    Go to Logs Explorer

  2. Check the logs for the following information:

    1. Verify that the remote peer IP addressconfigured on the Cloud VPN gateway is correct.
    2. Verify that traffic flowing from your on-premises hosts is reaching thepeer gateway.
    3. Verify that traffic is flowing between the two VPN gateways in bothdirections. In the VPN logs, check for reportedincoming messages from the other VPN gateway.
    4. Check that the configured IKE versions are the same on both sides of thetunnel.
    5. Check that the shared secret is the same on both sides of the tunnel.
    6. If your peer VPN gateway is behind one-to-one NAT, ensure that you haveproperly configured the NAT device to forward UDP traffic to yourpeer VPN gateway on ports 500 and 4500.
    7. If the VPN logs show a no-proposal-chosen error, this error indicatesthat Cloud VPN and your peer VPN gateway were unable to agreeon a set of ciphers. For IKEv1, the set of ciphers must match exactly.For IKEv2, there must be at least one common cipher proposed by eachgateway. Make sure that you usesupported ciphers toconfigure your peer VPN gateway.
    8. Make sure that you configure your peer and Google Cloud routes andfirewall rules so that traffic can traverse the tunnel. You might need tocontact your network administrator for help.
  3. To find specific problems, you can search your logs for the following strings:

    1. In the Query builder pane, enter one of the advanced queries listedin the following table to search for a particular event, and clickRun Query.
    2. Adjust the timeframe in the Histogram pane as necessary, and thenclick Run within the pane.For more details about using Logs Explorer for queries, seeBuilding log queries.

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      To viewUse this Logging search
      Cloud VPN initiates Phase 1 (IKE SA)
      resource.type="vpn_gateway"("initiating IKE_SA" OR "generating IKE_SA_INIT request")
      Cloud VPN cannot contact remote peer
      resource.type="vpn_gateway""establishing IKE_SA failed, peer not responding"
      IKE (Phase 1) authentication events
      resource.type="vpn_gateway"("generating IKE_AUTH request" OR "parsed IKE_AUTH response")
      Successful IKE authentication
      resource.type="vpn_gateway"("authentication of" AND "with pre-shared key successful")
      Phase 1 (IKE SA) established
      resource.type="vpn_gateway"("IKE_SA" AND "established between")
      All Phase 2 (Child SA) events, including re-key events
      resource.type="vpn_gateway""CHILD_SA"
      Peer asks for Phase 2 re-key
      resource.type="vpn_gateway"detected rekeying of CHILD_SA
      Peer asks to terminate Phase 2 (Child SA)
      resource.type="vpn_gateway"received DELETE for ESP CHILD_SA
      Cloud VPN asks to terminate Phase 2 (Child SA)
      resource.type="vpn_gateway"sending DELETE for ESP CHILD_SA
      Cloud VPN closes Phase 2 (Child SA), perhaps in response to the peer
      resource.type="vpn_gateway" closing CHILD_SA
      Cloud VPN closed Phase 2 itself
      resource.type="vpn_gateway" CHILD_SA closed
      If remote traffic selectors don't match
      resource.type="vpn_gateway"Remote traffic selectors narrowed
      If local traffic selectors don't match
      resource.type="vpn_gateway"Local traffic selectors narrowed

Connectivity

Consider the following suggestions when using ping to verify connectivitybetween on-premises systems and Google Cloud virtual machine (VM)instances:

  • Ensure that the firewall rules in your Google Cloud network allowincoming ICMP traffic. The implied allow egressrule permits outgoing ICMPtraffic from your network unless you have overridden it. Similarly, make surethat your on-premises firewall rules are also configured to allow incoming andoutgoing ICMP traffic.

  • Use internal IP addresses to ping Google Cloud VMs and on-premisessystems. Pinging external IP addresses of VPN gateways does not testconnectivity through the tunnel.

  • When testing connectivity from on-premises to Google Cloud, it's bestto initiate a ping from a system on your network, not from your VPN gateway.Pinging from a gateway is possible if you set the appropriate sourceinterface, but pinging from an instance on your network has the added benefitof testing your firewall configuration.

  • Ping tests do not verify that TCP or UDP ports are open. After youhave established that systems have basic connectivity, you can use ping toperform additional tests.

Calculate network throughput

You can calculate network throughputwithin Google Cloud and to your on-premises or third-party cloudlocations. This resource includes information about how to analyze results,explanations of variables that can affect network performance, andtroubleshooting tips.

Common problems and solutions

Tunnel regularly goes down for a few seconds

By default, Cloud VPN negotiates a replacement security association(SA) before the existing one expires (also known as rekeying). Your peer VPNgateway might not be rekeying. Instead, it might negotiate a new SA only afterdeleting the existing SA, causing interruptions.

To check whether your peer gateway rekeys, view theCloud VPN logs. If the connection drops and then re-establishesright after a Received SA_DELETE log message, your on-premises gateway didn'trekey.

To verify tunnel settings, refer to the Supported IKEciphers document. In particular,make sure that the Phase 2 lifetime is correct, and that a Diffie-Hellman (DH)group is set to one of the recommended values.

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To search for events in your Cloud VPN tunnel, you can use aLogging advanced log filter.For example, the following advanced filter searches for DH group mismatches:

resource.type="vpn_gateway""Peer proposal: DOES NOT HAVE DIFFIE_HELLMAN_GROUP"

On-premises gateways behind NAT

Cloud VPN can work with on-premises or peer VPN gateways that arebehind NAT. This is made possible by UDP encapsulation and NAT-T. Onlyone-to-one NAT is supported.

Connectivity works for some VMs, but not for others

If ping, traceroute, or other methods of sending traffic work from only someVMs to your on-premises systems, or from only some on-premises systems to someGoogle Cloud VMs, and you verified that both Google Cloud andon-premises firewall rules are not blocking the traffic that you are sending,you might have traffic selectors that exclude certain sources or destinations.

Traffic selectors define the ranges of IP addresses for a VPN tunnel. Inaddition to routes, most VPN implementations only pass packetsthrough a tunnel if both of the following are true:

  • Their sources fit within the IP ranges specified in the local trafficselector.
  • Their destinations fit within the IP ranges specified in the remotetraffic selector.

You specify traffic selectors when you create a Classic VPN tunnelby usingpolicy-based routing or a route-based VPN.You also specify traffic selectors when you create the corresponding peertunnel.

Some vendors use terms such as local proxy, local encryption domain, orleft side network as synonyms for local traffic selector. Similarly, remoteproxy, remote encryption domain, or right side network are synonyms forremote traffic selector.

To change traffic selectors for a Classic VPN tunnel, you mustdeleteand re-create the tunnel.These steps are required because the traffic selectors are an integral part oftunnel creation, and tunnels cannot be edited later.

Use the following guidelines when defining traffic selectors:

  • The local traffic selector for the Cloud VPN tunnel should cover all subnets in your Virtual Private Cloud (VPC) network that you need to share with your peer network.
  • The local traffic selector for your peer network should cover all on-premises subnets that you need to share with your VPC network.
  • For a given VPN tunnel, traffic selectors have the following relationship:
    • The Cloud VPN local traffic selector should match the remotetraffic selector for the tunnel on your peer VPN gateway.
    • The Cloud VPN remote traffic selector should match the localtraffic selector for the tunnel on your peer VPN gateway.

Network latency issues between VMs in different regions

To determine if there are any latency or packet loss issues, monitor theperformance of the entire Google Cloud network. In theGoogle Cloud performance view, Performance Dashboard shows packetloss and latency metrics across all of Google Cloud.These metrics can help you understand whether issues evident in the projectperformance view are unique to your project. For more details, seeUsing Performance Dashboard.

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Unable to connect a HA VPN gateway to a non-HA VPN gateway

Google Cloud does not support the creation of tunnel connectionsbetween an HA VPN gateway and anynon-HA VPN gateway hosted in Google Cloud.This restriction includes Classic VPN gateways and third-partyVPN gateways that are running on Compute Engine VMs.

If you attempt to do this,Google Cloud returns the following error message:

 You cannot provide an interface with an IP address owned by Google Cloud. You can only create tunnels from an HA gateway to an HA gateway or create tunnels from an HA gateway to an ExternalVpnGateway.

To avoid this error, create a VPN tunnel that connects yourHA VPN gateway to one of the following:

  • Another HA VPN gateway
  • An external VPN gateway that is not hosted in Google Cloud

IPv6 traffic is not being routed

HA VPN support for IPv6 is in Preview.

If you are experiencing difficulty connecting to IPv6 hosts, do the following:

  1. Verify that IPv4 routes are being correctly advertised. If IPv4 routes arenot being advertised, there could be general Cloud Router issues.Perform the general Cloud Router troubleshooting listed inCloud Router troubleshooting documentation.
  2. Inspect firewall rules to ensure that you are allowing IPv6 traffic.
  3. Verify that you do not have overlapping IPv6 subnet ranges in your VPCnetwork and your on-premises network. See Check overlapping subnet ranges.
  4. Determine whether you have exceeded any quotas and limits for your learned routes in Cloud Router. If you have exceeded your quota for learned routes, IPv6 prefixes are dropped before IPv4 prefixes.See Check quotas and limits.
  5. Verify that all components that require IPv6 configuration have been configuredcorrectly.
    • The VPC network has enabled the use of internal IPv6 addresses with the --enable-ula-internal-ipv6 flag.
    • The VPC subnet is configured to use the IPV4_IPV6 stack type.
    • The VPC subnet has--ipv6-access-type set to INTERNAL.
    • The Compute Engine VMs on the subnet are configured with IPv6 addresses.
    • The HA VPN gateway is configured to use the IPV4_IPV6 stack type.
    • The BGP peer has enabled IPv6 and correct IPv6 next hop addresses areconfigured for the BGP session.
      • To view Cloud Router status and routes, see View Cloud Router status and routes.
      • To view BGP session configuration, see View BGP session configuration.

Troubleshooting reference

This section includes information about status icons, status messages, andsupported IKE ciphers.

Status icons

Cloud VPN uses the following status icons in the Google Cloud console.

Icon graphic Color Description Applies to messages
Green Success ESTABLISHED
Yellow Warning ALLOCATING RESOURCES, FIRST HANDSHAKE, WAITING FOR FULL CONFIG, PROVISIONING
Red Error All remaining messages

Status messages

To indicate VPN gateway and tunnel states, Cloud VPN uses the followingstatus messages. The VPN tunnel is billed for thestates indicated.

Message Description Tunnel billed in this state?
ALLOCATING RESOURCES Allocating resources to set up the tunnel. Yes
PROVISIONING Waiting to receive all configs to set up the tunnel. No
WAITING FOR FULL CONFIG Full config received, but a tunnel is not yet established. Yes
FIRST HANDSHAKE Establishing the tunnel. Yes
ESTABLISHED A secure communication session is successfully established. Yes
NETWORK ERROR
(replaced by NO INCOMING PACKETS)
Bad IPsec authorization. Yes
AUTHORIZATION ERROR Handshake failed. Yes
NEGOTIATION FAILURE The tunnel configuration was rejected; can be due to being added to a denylist. Yes
DEPROVISIONING The tunnel is being shut down. No
NO INCOMING PACKETS The gateway is not receiving any packets from the on-premises VPN. Yes
REJECTED The tunnel configuration was rejected; contact Support. Yes
STOPPED The tunnel is stopped and not active; can be due to the deletion of one or more required forwarding rules for the VPN tunnel. Yes

IKE cipher reference

Cloud VPN supports ciphers and configuration parameters for peer VPNdevices or VPN services. Cloud VPN auto-negotiates the connection aslong as the peer side uses a supported IKE cipher setting.

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For the full IKE cipher reference, seeSupported IKE ciphers.

What's next

  • To learn about the basic concepts of Cloud VPN, see theCloud VPN overview.
  • To find information about high-availability, high-throughput scenarios ormultiple subnet scenarios, seeAdvanced configurations.

FAQs

How do I connect my cloud to VPN? ›

Create a Cloud VPN connection to a remote site
  1. On this page.
  2. Before you begin.
  3. Reserve a new static external IP address.
  4. Enable IP forwarding. Enable IP forwarding when you create a VM.
  5. Create route for ingress traffic.
  6. Create a Classic VPN using static routing.
  7. Configure the VM to send and receive traffic. Receive traffic.

Do VPNs use the cloud? ›

Virtual private networks (VPNs) are a solution designed to provide encrypted connectivity between a remote worker or site, and the enterprise network. Cloud VPNs enable organizations to transition their VPN hosting to the cloud, to improve access to their existing cloud-based resources.

How does a cloud VPN work? ›

Cloud VPN securely connects your peer network to your Virtual Private Cloud (VPC) network through an IPsec VPN connection. Traffic traveling between the two networks is encrypted by one VPN gateway and then decrypted by the other VPN gateway. This action protects your data as it travels over the internet.

How can I check my VPN status? ›

  1. In the Google Cloud console, go to the VPN page. Go to VPN.
  2. View the VPN tunnel status and the BGP session status.
  3. To view tunnel details, click the Name of a tunnel.
  4. Under Logs, click View for Cloud Logging logs.
  5. You can also modify the BGP session associated with this tunnel.

What is difference between VPN and VPC? ›

A Virtual Private Cloud (VPC) allows you to virtually create a private and isolated network in the cloud. Just as a virtual private network (VPN) provides secure data transfer over the public Internet, a VPC provides secure data transfer between a private enterprise and a public cloud provider.

How to create VPN connection AWS? ›

Getting started
  1. Prerequisites.
  2. Step 1: Create a customer gateway.
  3. Step 2: Create a target gateway.
  4. Step 3: Configure routing.
  5. Step 4: Update your security group.
  6. Step 5: Create a Site-to-Site VPN connection.
  7. Step 6: Download the configuration file.
  8. Step 7: Configure the customer gateway device.

What is the difference between VPN and cloud computing? ›

With Cloud Computing you just log in. With a VPN, your IT company will be able to help you set this up and help with any management of it and any issues. If you need to fake your location, VPN's are the way to do this. You can of course VPN into your Cloud Computing programme just to confuse things even further!

What is a VPN and why is it useful in cloud computing? ›

A cloud virtual private network (cloud VPN) is a form of technology designed to help users access their organization's applications, data, and files through a website or an application. Unlike traditional or static VPNs, a cloud VPN provides a secure connection that can be rapidly deployed globally.

What is a cloud firewall? ›

Cloud Firewalls are software-based, cloud deployed network devices, built to stop or mitigate unwanted access to private networks. As a new technology, they are designed for modern business needs, and sit within online application environments.

What is hosted VPN? ›

A hosted VPN, also known as a VPN as a Service or Cloud VPN, is a virtual private network designed for secure, remote access to an organization's resources regardless of where they are.

How does Azure VPN Work? ›

Azure VPN Gateway connects your on-premises networks to Azure through Site-to-Site VPNs in a similar way that you set up and connect to a remote branch office. The connectivity is secure and uses the industry-standard protocols Internet Protocol Security (IPsec) and Internet Key Exchange (IKE).

What is site-to-site VPN? ›

A site-to-site virtual private network (VPN) refers to a connection set up between multiple networks. This could be a corporate network where multiple offices work in conjunction with each other or a branch office network with a central office and multiple branch locations.

How do you check if IP is a VPN? ›

Detection Techniques for Identifying VPN IP Addresses
  1. Find VPN Servers Based on their Open Ports. ...
  2. Look for the owner of the VPN Server's IP Address. ...
  3. Identify all Blacklisted Lists on IP Addresses. ...
  4. Attempt to use Reverse DNS Lookups for checking VPN addresses. ...
  5. Consider using a VPN Detection API To Identify VPNs.

How do I find my server address for VPN? ›

Check your welcome email: When you sign up for a VPN service, you should receive a welcome email from the provider. This email will contain all the information you need to connect to the VPN, including the server address.

What is your IP address VPN? ›

A VPN replaces your actual IP address to make it look like you've connected to the internet from a different location: the physical location of the VPN server, rather than your real location. This is just one reason why so many people use VPNs.

Which type of VPN is used by AWS? ›

AWS Client VPN uses the secure TLS VPN tunnel protocol to encrypt the traffic. A single VPN tunnel terminates at each Client VPN endpoint and provides users access to all AWS and on-premises resources.

Do you need a VPN for VPC? ›

If you need to establish a connection between your company's corporate network and isolated resources in the cloud (or behind a firewall), a VPN is what you need. On the other hand, if you're looking to securely isolate resources within a public cloud, a VPC is the answer.

What is the use of VPN in AWS? ›

AWS Site-to-Site VPN enables you to securely connect your on-premises network or branch office site to your Amazon Virtual Private Cloud (Amazon VPC). AWS Client VPN enables you to securely connect users to AWS or on-premises networks.

What is site to site VPN in VPC? ›

AWS Site-to-Site VPN is a fully-managed service that creates a secure connection between your data center or branch office and your AWS resources using IP Security (IPSec) tunnels.

How do I simulate site to site VPN? ›

The overall steps include:
  1. Complete prerequisites.
  2. Allocate an Elastic IP address on customer on-premises side.
  3. Configure the AWS side of the VPN connection.
  4. Download the VPN tunnel configuration.
  5. Deploy strongSwan VPN gateway stack to your on-premises VPC.
  6. Monitor VPN connection status.
  7. Test the VPN connection.
2 Sept 2020

How can I create a VPN? ›

Steps for setting up a VPN
  1. Step 1: Line up key VPN components. ...
  2. Step 2: Prep devices. ...
  3. Step 3: Download and install VPN clients. ...
  4. Step 4: Find a setup tutorial. ...
  5. Step 5: Log in to the VPN. ...
  6. Step 6: Choose VPN protocols. ...
  7. Step 7: Troubleshoot. ...
  8. Step 8: Fine-tune the connection.

Do I need a VPN SaaS? ›

Whether an employee is accessing SaaS applications from their home broadband or via public WiFi, using a VPN will ensure the connection is secure and invisible to cybercriminals. A VPN is essential when employees are working remotely, as the security of their Internet connections cannot be guaranteed.

Is RingCentral a VPN? ›

How Does RingCentral Help with Your Cloud VPN? RingCentral is compatible with a range of cloud VPN solutions, and we can ensure that your communications are flexible, mobile, and secure across your company.

What is VPN and types of VPN? ›

Virtual Private Network (VPN) is basically of 2 types: Remote Access VPN: Remote Access VPN permits a user to connect to a private network and access all its services and resources remotely. The connection between the user and the private network occurs through the Internet and the connection is secure and private.

What is VPN in GCP? ›

Google Compute Engine Virtual Private Network (VPN) lets you connect your existing network to your Compute Engine network via an IPsec connection. Alternatively, you can use it to connect two different Google Compute Engine VPN gateways.

Which two are key benefits of setting up site to site VPN on OCI? ›

Benefits of Site-to-Site VPN
  • Secure Connectivity: All traffic flowing over a site-to-site VPN is encrypted. ...
  • Simplified Network Architecture: Organizations commonly use internal IP address ranges for devices within their LANs.

Does cloud need firewall? ›

If you are wondering whether you still need a firewall when using the cloud, the answer is yes. Cloud security doesn’t offer the protection most businesses need today and won’t protect your current network infrastructure. If you are accessing the internet constantly for work, firewall cloud security is also needed.

What are the 3 types of firewalls? ›

According to their structure, there are three types of firewalls – software firewalls, hardware firewalls, or both.

Why do we need firewalls in cloud? ›

Much like traditional firewalls, cloud firewalls manage the flow of information between outside domains and your internal system. Sometimes also referred to as “Next-Generation Firewalls”, these systems tackle today's advanced threats and protect your operation's data.

How do I host a VPN server? ›

To setup your home router as a VPN server:
  1. Open up your preferred browser.
  2. Enter your router's LAN (internal) IP address into the search bar. ...
  3. Enter the router's username and password. ...
  4. Go into Settings (or Advanced Settings) > VPN Service.
  5. Enable the VPN Service.
20 Jul 2022

Can I create my own VPN server? ›

To create your own VPN for personal use, you have a few specific hosting options: Run the software on a cloud virtual private server. All cloud providers, from titans like Amazon Web Services to smaller operations like Vultr, offer cloud-hosted servers called VPSs.

How can I make a VPN server for free? ›

Here's the outline of creating your own VPN:
  1. Create a free account at Amazon Web Services. If you like, you can also link your current Amazon account.
  2. Download Algo VPN on your local computer and unzip it.
  3. Install the Algo VPN dependencies.
  4. Run the installation wizard.
  5. Set up your devices to connect to the VPN.

What are different kind of VPNs in Azure? ›

There are four types of VPNs that can be used with Microsoft Azure cloud computing: point to site, site to site, multisite, and ExpressRoute.

How do I connect to Azure VPN? ›

You must have Administrator rights on the client computer from which you are connecting.
  1. On the client computer, go to VPN settings.
  2. Select the VPN that you created. ...
  3. Select Connect.
  4. In the Windows Azure Virtual Network box, select Connect. ...
  5. When your connection succeeds, you'll see a Connected notification.
26 May 2022

What is a VPN gateway in Azure? ›

Azure VPN Gateway connects your on-premises networks to Azure through Site-to-Site VPNs in a similar way that you set up and connect to a remote branch office. The connectivity is secure and uses the industry-standard protocols Internet Protocol Security (IPsec) and Internet Key Exchange (IKE).

What is difference between VPN and site to site VPN? ›

A remote access VPN connects remote users from any location to a corporate network. A site-to-site VPN, meanwhile, connects individual networks to each other.

What are the disadvantages of a VPN? ›

Here's a quick summary of the main disadvantages of a VPN:
  • With some VPNs, your connection can be slower.
  • Certain websites block VPN users.
  • VPNs are illegal or questionable in certain countries.
  • There's no way of knowing how well a VPN encrypts your data.
  • Some VPNs log and sell browsing data to third parties.

What is difference between SSL VPN and remote access VPN? ›

While an IPsec VPN allows users to connect remotely to an entire network and all its applications, SSL VPNs give users remote tunneling access to a specific system or application on the network. Choosing the right application comes down to a balance of convenience for the end-user and security for the organization.

How do I access WD My Cloud on my network? ›

  1. Open the Windows File Explorer.
  2. From the side menu, select Network. ...
  3. Double-click the My Cloud device and login with your local user account.
  4. Locate the device's Public shared folder.
  5. Double click the Public shared folder.
  6. You can now drag and drop files into (and from) the Public shared folder.

How do I access my WD My Cloud by IP? ›

You can access these by opening http://192.168.1.1 or http://192.168.0.1 in your browser. The default IP, username, and password can also be found in the user manual of your router. To connect your WD My Cloud device to NordVPN, enable SSH on your device and perform the steps below while connected via SSH.

How do I connect my WD MyCloud? ›

How to setup your My Cloud via computer
  1. Power up the My Cloud device.
  2. Connect the My Cloud device to a router.
  3. Go to www.mycloud.com/setup.
  4. Click “Get Started”
  5. Enter the info you would like to use for the MyCloud.com account. ...
  6. Check your email for the confirmation email.
  7. Create a MyCloud.com account password.

How do I connect to my WD NAS? ›

First up, you want to plug in your WD My Cloud drive into a power socket, and then plug in one end of the supplied ethernet cable into your router and the other end into the dedicated ethernet port on the back of the NAS drive. Wait until the LED light turns blue before you fire up any programs on your Windows device.

Does WD My Cloud need to be connected to router? ›

Connect your My Cloud Home

Because the My Cloud Home works over the network, you do not connect the drive to your computer with a USB cable, but with a network cable to your router or modem. Place the WD My Cloud Home near your router. Connect the power adapter to the My Cloud Home and to a free power outlet.

Is WD My Cloud still supported? ›

After Jan. 15, 2022, remote access, security updates and technical support will no longer be available for My Cloud OS 3. For customers with only My Cloud OS 3-compatible devices, Western Digital plans to end all support for prior generations on April 15, 2022.

How do you reset WD My Cloud? ›

How to Soft Reset WD my Cloud - YouTube

Can I connect my WD My Cloud directly to computer? ›

Is it possible to connect My Cloud directly to a PC without a router? Yes, just connect the Ethernet wire from the My Cloud to the computer's networking port.

Can I access My Cloud Home from anywhere? ›

Remotely access and share your files on-the-go from anywhere you have Internet. Organize and easily find favorite memories with the intuitive My Cloud™ Home app from any desktop, tablet or mobile device and without subscription fees.

What does a blue light mean on WD My Cloud? ›

Yes the Blue light says the device has gotten an IP address given by your router. You should see the device in the list of network MAC addresses, if your router can display this list. Note the IP address that the router has given to the NAS, and go to this IP address with your browser.

Can I connect my WD My Cloud via USB? ›

NO, from the manufacturer: "My Cloud storage devices, as well as other WD NAS devices, cannot be connected to a computer using the built in USB ports." 3 of 4 found this helpful. Do you? NO, you cannot connect the "My Cloud" external drives to your computer with USB port access.

Can you use WD My Cloud as an external hard drive? ›

A: The cloud can be accessed by your devices from any location where you have wifi access. The external HD is accessed by the computer it's attached to or on your local home network if installed to your router. A: Yes it can.

What does yellow light mean on WD My Cloud? ›

Solid yellow is an old error indicator, saying no network connection. So it's either a faulty network port on your MyCloud , or a fault with what is connected to it. Since you say you've tried a different cable and router, that does point to the network port being faulty.

Can you access WD My Cloud without internet? ›

The device must be connected to the Internet to work. That may sound reasonable - but there is no way to use it locally without internet access. I understand it is a "Cloud" device.

How do I access WD My Cloud on Windows 10? ›

After backing up, you may want to access WD My Cloud from Windows 10 and check if all the files are backed up. Go to www.mycloud.com and log in with your MyCloud.com account credential. From the device listing menu, select your My Cloud device. Then, in the My Cloud device, check if all of the files are here.

How do I setup a static IP with WD My Cloud? ›

My Cloud Home Static IP Address Configuration
  1. Click Start Menu > Control Panel > Network and Sharing Center or Network and Internet > Network and Sharing Center.
  2. Click Change adapter settings .
  3. Right-click on Wi-Fi or Local Area Connection.
  4. Click Properties .
  5. Select Internet Protocol Version 4 (TCP/IPv4) .
14 Dec 2018

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